| Rajab 7, 1434 A.H |
| Saturday, May 18, 2013 |
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| Home > About Us >TAT Branch Level |
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| Service Standards |
S.No |
ISM (Internal Service Measure) |
TAT / TARGET |
1 |
AOF - Timeliness |
Khi Branches - 1 Day, Khi Sub Branches & Upcountry Branches - 2 Days,
Upcountry Sub Branches - 3 Days, Remote Branches (Baluchistan) - 4 Days |
2 |
AOF Accuracy |
AOFs forms submitted to CACS, complete and accurate. |
3 |
Cheque Book Requisition |
Cheque Book Request to be entered in the system by the branch on the same day of account opening in the system |
4 |
Letter Of Thanks Generation |
1 business day from AOF receiving. |
5 |
ATM Card Generation |
3 business days from AOF receiving. |
6 |
PIN Generation |
4 business days from AOF receiving. |
7 |
SS Card Scanning |
2 business days from AOF receiving. |
8 |
Cheque Book Readiness |
Cheque Book to be dispatched to the branch within 2 working days |
9 |
ATM Machine Up time |
All ATM machines must be up. |
10 |
ATM Transactions Success Rate (BIPL CM on BIPL ATM) |
All ATM transactions must be successfully processed. |
11 |
ATM Transactions Success Rate (Other Bank CM on BIPL ATM) |
All ATM transactions must be successfully processed. |
12 |
ATM Transactions Success Rate (BIPL CM on Other Bank ATM) |
All ATM transactions must be successfully processed. |
13 |
Bio Success Rate (Category A) |
All BIO transactions must be successfully processed. |
14 |
Bio Success Rate (Category B) |
All BIO transactions must be successfully processed. |
15 |
Customer Waiting Time |
Within 5 Minutes |
16 |
Cash Withdrawal |
Within 10 Minutes |
17 |
Cash Receipts |
Within 10 Minutes |
18 |
Internal Transfer |
Within 5 Minutes |
19 |
Outward Clearing |
Within 5 Minutes |
20 |
Utility Bills |
Within 5 Minutes |
21 |
Pay Order D.D Request |
Within 15 Minutes |
22 |
Transaction Supervision |
All Transactions carried out by CSO which needs supervision must be supervised by the CSE/CSM within 3 minutes |
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